from Tulum to the World - international shipping


SHIPPING & RETURNS

CUSTOMER CARE

Josa Tulum Shopping - Worldwide Shipping
  • SHIPPING

    As we are a made to order company and our dresses are custom made for you, your garment will be shipped 10 to 14 days upon ordering from our Playa del Carmen warehouse.


    Once your order is shipped, we estimate you will receive your order within 3-4 business days of its ship date.


    We ship via DHL:


    • Domestic Shipping (Mexico) $250 Mexican Pesos
    • International Shipping $660 Mexican Pesos ($30 USD)

    * Please be aware that if you are purchasing online from outside of Mexico, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.


  • RETURNS

    To be eligible for a return, your item must be unused and in the same condition that you received it.


    Please DO NOT return/send your purchase before contacting us, as all returns and/or credits must be approved first.


    Shipping cost for returns is solely the responsibility of the customer.


     

    RETURN POLICY


    Returns and Exchanges Policy applies to all purchases made through our website. For all other purchases made at the boutique in Tulum may only be returned to that location.


    - Online purchases made through the site are valid for exchange or credit within 15 days from the shipping date. 


    - All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.


    - Hats, bags, clutches, necklaces, and sale merchandise are NOT eligible for returns or exchange after purchase. All sales of these items are final.


     

    RETURN BY MAIL


    - The customer must cover the shipping cost of the returned or exchanged items; unless the wrong item was sent to you by our mistake.


    - Mail the items back to us at the address below using any traceable shipping method.


    CASA JOSA

    Bugambilia Mza 24 Lt 18, Fracc Riviera Tulum, Col. Tumben Kaa

    CP 77760 - Tulum - Quintana Roo - Mexico

    +52 9841681023

     


    - Please be sure that your package is insured, in case of getting lost by mail, we will not be held responsible.


    - The CREDIT amount will not include any shipping charges. Shipping costs are non-refundable.


  • REFUNDS

    As we are a small, made-to-order company we DON'T DO REFUNDS. We can offer you a CREDIT for your next purchase or an EXCHANGE.


  • EXCHANGES

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images at info@josatulum.com for a review.


    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


  • SIZING

    All Josa styles only come in one size.


    At Josa Tulum we try to design styles that fit all people, however not all our designs fit everyone.  


    The Solid Ityway styles with their special jersey polyspandex fabric fit almost everyone.


    The Kimono Wrap Styles in chiffon or shimmer also fit a wide range of people due to their particular wrap style.


    V Largo and Rustic are pretty similar kaftan styles, if your hips are wider than 100 cm the recommendation is to chose a Rustic.


    Josa is not a plus-size brand, but if you fall in love with one of our styles we could happily work together to make a special order just for you.


  • DRESS CARE

    Ityway Styles:

    Machine wash cold or by hand

    Do Not Bleach 

    Hang Dry in Shade (Never put it in the dryer)


    Chiffon and Crepe Styles:

    Machine wash cold with delicate program or by hand

    Do Not Bleach 

    Hang Dry in Shade (Never put it in the dryer)


    Shimmer Chiffon

    Dry Cleaner for a professional cleaning; or

    Hand wash with Cold Water

    Lay it flat to dry (Never put it in the dryer)


Josa Tulum Shopping - Worldwide Shipping
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